ph163 Privacy Policy

1. Introduction

ph163 is committed to protecting the privacy and personal data of every Filipino player who uses our platform. We understand that trust is the foundation of any good relationship — and that includes the relationship between ph163 and the hundreds of thousands of players across Manila, Cebu, Davao, Quezon City, and the rest of the Philippines who choose to game with us.

This Policy applies to all personal data collected through the ph163 website, mobile browser experience, customer support channels, and any other interaction you have with ph163. It covers data collected during registration, gameplay, deposits, withdrawals, and communications with our support team.

ph163 processes personal data in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as well as applicable PAGCOR regulatory requirements.

2. Data Controller

ph163 acts as the data controller in respect of the personal data collected through the ph163 platform. As data controller, ph163 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection laws.

If you have any questions about how ph163 processes your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer at the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

When you create a ph163 account, we collect the following personal information:

• Full legal name
• Date of birth (for age verification — players must be 21 years or older)
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number
• Username and encrypted password

As part of our Know Your Customer (KYC) obligations under applicable anti-money laundering (AML) regulations, ph163 may collect copies of:

• Government-issued photo identification (Philippine passport, SSS ID, UMID, PhilSys National ID, or driver's license)
• Proof of residential address (utility bill, bank statement, or similar document)
• Proof of payment method ownership (screenshot of GCash or PayMaya account, bank account details)

ph163 collects transaction records related to your deposits and withdrawals, including payment method details (GCash number, PayMaya number, BPI/BDO/Metrobank account details), transaction amounts in Philippine Peso (PHP / ₱), and transaction timestamps. ph163 does not store full payment card numbers or banking credentials.

ph163 collects data about your gaming activity on the platform, including games played, wager amounts, game outcomes, session durations, and bonus usage. This data is used to provide the gaming service, detect fraud, and support responsible gaming monitoring.

ph163 automatically collects certain technical data when you access the platform, including your IP address, device type, operating system, browser type and version, and session timestamps. This data is used for security monitoring, fraud prevention, and platform optimization.

When you contact ph163's support team via live chat or email, we retain records of those communications, including the content of messages and any attachments, for quality assurance, dispute resolution, and regulatory compliance purposes.

4. How We Collect Your Data

ph163 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion.
• Automatically — through cookies, log files, and similar tracking technologies when you browse or interact with the ph163 platform.
• From third parties — including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification service providers, and fraud prevention partners, where necessary to verify your identity or process transactions.

5. Purposes of Processing

ph163 processes your personal data for the following purposes:

• Account management — to create, maintain, and administer your ph163 player account, including verifying your identity and age.
• Service delivery — to provide access to ph163 games, process deposits and withdrawals in Philippine Peso (PHP / ₱), and deliver customer support.
• Legal and regulatory compliance — to fulfil our obligations under the Data Privacy Act of 2012, applicable PAGCOR regulations, and AML/KYC requirements, including reporting obligations to relevant Philippine authorities.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the ph163 platform.
• Responsible gaming — to monitor gameplay patterns and identify players who may be at risk of problem gambling, and to administer self-exclusion and deposit limit requests.
• Platform improvement — to analyse usage patterns and technical performance data to improve the ph163 platform experience for all Filipino players.
• Marketing communications — to send you promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications. You may withdraw this consent at any time.
• Dispute resolution — to investigate and resolve complaints, disputes, or legal claims relating to your ph163 account or gameplay.

6. Legal Basis for Processing

ph163 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity — processing required to perform the contract between you and ph163, including account registration, game access, and payment processing.
• Legal obligation — processing required to comply with applicable Philippine laws and PAGCOR regulatory requirements, including KYC, AML, and responsible gaming obligations.
• Legitimate interests — processing necessary for ph163's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
• Consent — processing based on your freely given, specific, and informed consent, including the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Sharing Your Personal Data

ph163 may share your personal data with trusted third-party service providers who assist in operating the ph163 platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support platform providers. These service providers are contractually bound to process your data only on ph163's instructions and in accordance with applicable data protection laws.

ph163 may disclose your personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), or other Philippine government authorities where required by law, court order, or regulatory directive.

ph163 may share personal data with fraud prevention agencies and industry partners where necessary to detect, prevent, or investigate fraudulent activity, money laundering, or other illegal conduct affecting the ph163 platform or the broader online gaming industry in the Philippines.

In the event of a merger, acquisition, or sale of all or part of ph163's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

8. Data Retention

ph163 retains your personal data for as long as your ph163 account remains active and for a period thereafter as required by applicable Philippine law and PAGCOR regulations. In general, ph163 applies the following retention periods:

• Account and registration data — retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
• KYC and identity verification documents — retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Financial transaction records — retained for a minimum of five (5) years in accordance with applicable AML and tax record-keeping obligations.
• Gameplay data — retained for a minimum of three (3) years for dispute resolution and responsible gaming monitoring purposes.
• Support communications — retained for a minimum of two (2) years for quality assurance and dispute resolution purposes.
• Technical and log data — retained for up to twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, ph163 will securely delete or anonymise your personal data in accordance with its data disposal procedures, unless further retention is required by law.

9. Security Measures

ph163 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ph163 platform.
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial information.
• Role-based access controls limiting ph163 staff access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the ph163 platform.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Continuous monitoring of platform activity for suspicious behaviour and potential security incidents.
• Staff training on data protection obligations and security best practices.

While ph163 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph163 will notify you and the National Privacy Commission (NPC) in accordance with applicable breach notification requirements under the Data Privacy Act of 2012.

10. Cookies & Tracking Technologies

Cookies are small text files placed on your device when you visit the ph163 website. ph163 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform, remember your preferences, and analyse usage patterns.

• Strictly necessary cookies — essential for the ph163 platform to function, including session management and security cookies. These cannot be disabled.
• Functional cookies — used to remember your preferences, such as language settings and game display options, to personalise your ph163 experience.
• Analytics cookies — used to collect anonymised data about how players use the ph163 platform, helping us identify areas for improvement. This data does not identify you personally.
• Security cookies — used to detect and prevent fraudulent activity, bot access, and other security threats to the ph163 platform.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph163 platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate.

11. Your Data Subject Rights

Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights in respect of your personal data held by ph163:

• Right to be informed — the right to be informed about how ph163 collects and uses your personal data, as set out in this Privacy Policy.
• Right of access — the right to request a copy of the personal data ph163 holds about you.
• Right to rectification — the right to request correction of inaccurate or incomplete personal data held by ph163.
• Right to erasure — the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph163's legal retention obligations.
• Right to object — the right to object to the processing of your personal data for direct marketing purposes or where processing is based on ph163's legitimate interests.
• Right to data portability — the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent — where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint — the right to lodge a complaint with the National Privacy Commission (NPC) if you believe ph163 has processed your personal data in violation of applicable data protection laws.

To exercise any of the above rights, please contact ph163's Data Protection Officer using the contact details in Section 14. ph163 will respond to your request within thirty (30) days. In some cases, ph163 may need to verify your identity before processing your request.

12. Minors & Age Restriction

The ph163 platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine law and PAGCOR regulations governing online gaming. ph163 does not knowingly collect personal data from individuals under the age of 21.

If ph163 becomes aware that personal data has been collected from an individual under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on ph163, please contact our support team immediately.

13. Changes to This Privacy Policy

ph163 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. The updated Policy will be published on the ph163 website with a revised effective date.

Where changes to this Policy are material, ph163 will notify registered players via their registered email address or through a prominent notice displayed on the ph163 platform upon login. Your continued use of the ph163 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how ph163 protects your personal data. If you have any concerns about changes to this Policy, please contact our Data Protection Officer before continuing to use the ph163 platform.

14. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ph163, please contact our Data Protection Officer. Our team is available 24 hours a day, 7 days a week to assist Filipino players across the Philippines.

Email: [email protected]

General Support: [email protected]

You may also visit our FAQ page for answers to common questions, or review our Terms & Conditions and Responsible Gaming pages for more information about your rights and obligations as a ph163 player.